Shipping policy

Delivery

Glazing Supplies Direct works with a network of warehouses, manufacturers, distributors and supplier partners in the UK and abroad. Your order may be dispatched from more than one location and arrive in separate deliveries. All orders are dispatched on a tracked service.

Do you offer free delivery?

Yes — free UK delivery is available on many qualifying orders over £50. Standard delivery is available on smaller orders for a flat fee where applicable.

Delivery charges and free-delivery eligibility depend on the products ordered, delivery location and supplier fulfilment arrangements. Supplier-direct, bulky or specialist items may have different charges or thresholds. All applicable delivery charges are calculated and displayed at checkout before you place your order.

Dispatch and delivery times

We aim to dispatch stocked items ordered before 3pm on the same working day. Next-working-day delivery is available on many stocked items. Orders placed after 3pm, at weekends or on bank holidays will normally be processed on the next working day.

Manufacturer-direct brands: 5–8 working days

Some orders are dispatched directly from the manufacturer, so the expected delivery time is longer at 5–8 working days. This applies to the following brands:

Albatros, Ariat, Blaklader, Buckler, Carhartt, Caterpillar, CLC, Emma, Fort, Grubs, Jallatte, Hellberg, Helly Hansen, Herock, Mascot, Nora, Octogrip, Pulsar, Puma, Reebok, Regatta, Riley, Scruffs, Solid Gear, Snickers, Standsafe, Timberland, Toe Guard, TuffStuff & U-Power.

All other brands are normally delivered within 3 working days, although an occasional additional delay of 1–2 working days can occur. Any different delivery estimate shown for a specific product or confirmed with you will apply to that item.

Working days are Monday to Friday, excluding bank holidays. Delivery timeframes are estimates, not guarantees, unless expressly agreed in writing. Courier or supplier delays, stock availability, adverse weather, traffic disruption or operational issues can occasionally affect delivery.

Orders fulfilled by our partners

Products dispatched by our supplier partners may use different couriers and have different dispatch times and delivery charges. Delivery estimates are based on information supplied by those partners and may change. Please check the product page and any delivery information shown at checkout, or contact us before ordering if you need a confirmed estimate.

Delivery locations and access

Please contact us before placing an order for delivery to any of the following areas, as additional charges may apply and some locations may not be serviceable:

  • Northern Ireland
  • Isle of Wight
  • Isle of Man
  • Isles of Scilly
  • Scottish Highlands & Islands
  • Channel Islands

For delivery outside the UK, check the available options at checkout or contact us for a quote. International delivery times and charges vary by destination; import duties or taxes may be payable on arrival.

Please ensure that your delivery address is accurate, suitable access is available for delivery vehicles, and someone is available to accept delivery where required. If delivery cannot be completed because of incorrect details, restricted access or an unavailable recipient, additional delivery, storage or redelivery charges may apply. We will explain any applicable charges before arranging redelivery. This does not affect your statutory rights.

Urgent orders or delayed deliveries

If your order is urgent, please email martin@glazingsuppliesdirect.com before placing it so we can check the estimated delivery date. We recommend waiting until your goods have arrived and been checked before booking installers or other work.

If your item has not arrived within its expected delivery window, contact martin@glazingsuppliesdirect.com with your order number and we will investigate with the warehouse, supplier or courier.